Client support
Online security guidance and fraud prevention when accessing W1M Online
Your online security and privacy are of utmost importance to us and to help protect your personal data online, we have created a helpful list of guidelines to follow. These best practises will also ensure your data remains secure when accessing W1M Online from your personal laptop, tablet or mobile device.
Connect via a secure network
Avoid public Wi-Fi - Do not access W1M Online on public Wi-Fi networks (e.g., cafés, airports) as these are often insecure. If necessary, use a Virtual Private Network (VPN) to secure your connection.
Use trusted networks - Whenever possible, use a trusted, password-protected home network or your mobile data connection for enhanced security.
Keep your device up to date
System updates - Ensure that your operating system is updated to the latest version, whether you are using a laptop, tablet, or mobile device. Regular updates often include critical security patches.
Browser and app updates - Update your web browser and any apps used to access W1M Online to their latest versions.
Install security software - Use a reliable antivirus or anti-malware program and keep it updated.
Secure your login details
Create a strong password - Use a complex and unique password for your W1M Online login, consisting of upper and lower case letters, numbers and symbols.
Stay alert for phishing attempts
Beware of suspicious emails - If you receive unexpected emails or messages asking for your W1M client credentials or personal information, avoid clicking links or downloading attachments.
Verify communications - W1M will never ask for your login details, passwords, or sensitive information via email. If you are unsure about a communication, please reach out to us directly.
Log out when finished
Always log out - When you have finished using W1M Online, log out from your account, especially when accessing it on a shared or public device.
Close the browser - For added protection, close your web browser entirely after logging out.
Protect your device
Use screen lock - Enable passcodes, fingerprint or face recognition features on your device to prevent unauthorised access.
Encrypt your device - Enable device encryption, where possible, to ensure that even if your device is lost or stolen, your data remains safe.
Remote wipe - On mobile devices, activate remote wipe features, allowing you to erase data from your device if it is compromised or lost.
Ensure your connection is secure
Look for “https”: When accessing W1M Online, ensure the URL begins with "https://" and that a padlock icon is visible in the browser address bar, indicating that your connection is encrypted and secure.
By following these guidelines, you will help ensure your access to W1M Online remains secure.
If you have any questions or need assistance, please contact W1M Client Support at clientservices@waverton.co.uk.